ZinCasa, LLC is strongly committed to protecting your privacy and complying with your choices. Both personal and non-personal information collected is safeguarded according to the highest privacy and data protection standards adopted worldwide. This policy describes how ZinCasa, LLC uses your information when you access our services.
We will clearly inform you when information that personally identifies you (“personal information”) is asked for and you will have the choice to provide it or not. Generally, this information is requested when you install/download/subscribe to product updates, newsletters, or other online services.
2.1. Information Provided by the Consumer
We use your personal information for the following purposes:
- To create an account to communicate with us about our Offerings
- To upload photos of your home to our website
- To collect the requisite information to offer you a letter of intent to purchase your home
- To provide you information that will allow you to use our Offerings
- To automatically customize your documents with your information
- To alert you of use of software upgrades, updates, discounts or other services from ZinCasa, LLC
- To obtain all other needed information to facilitate the sale and purchase of your home and utilization of all of our Offerings.
There will be categories of information that you may choose to provide us on the Website, including but not limited to: your name, address, telephone number, e-mail address, driver’s license or photo identification information, citizenship status, marital status (for tax purposes), financing information (including bank account and real estate financing information), details of your home and neighborhood, and other questions pertaining to homes you have visited or viewed on the Website.
2.2 Information Collected by ZinCasa, LLC
We collect content, images, and other information you provide to us when you access our Offerings. When you upload photos of your home to our website, we can see the photo and the metadata that accompanies the image file. Please do not upload home photos with people or other identifying personal information in them.
We collect your email when you utilize our Offerings in order to send you informational communications about said Offerings, such as their purpose and the best use you can make of them. We also collect your email to send you our promotional offers.
We may also collect your name, language, currency, operating system, document searched, and country information for a better experience with ZinCasa, LLC products/services.
We generally use this information for your convenience and to improve our Offerings to you. We may record telephone calls with you for quality assurance purposes. We also enter information you provide into a database to ensure consistency and efficiency throughout the interaction with ZinCasa, LLC.
2.3 Information ZinCasa, LLC Collects from Partners, Other Affiliates, and Public Sources
We may collect information about you from our partners, service providers, and affiliated businesses in order to provide the Offerings, along with certain related products and services such as home financing, title insurance, escrow services, homebuilder partnership programs, real estate agent partnership programs, and—in cases where ZinCasa, LLC is not able to buy your home—access to other potential purchasers, brokers, or listing agents who may be able to help with your home sale.
Information we gather about you from our partners, service providers, and affiliated businesses may include, but is not limited to: Multiple Listing Service information about homes you are interested in buying, letters of intent and purchase contracts, prequalification letters from financial institutions and brokers, information pertaining to the condition of your home, verification of your identity, credit scores, and other information necessary to facilitate our Offerings.
Much of the information necessary to help you buy or sell your home is available from public government sources. We sometimes collect information from these sources so that you do not have to spend time looking for and aggregating it for us. Some of the information we collect from these sources include, but are not limited to: tax assessments, permits issued for additions, finished and unfinished square footage, and school districts.
2.4 Information ZinCasa, LLC Collects Through Our Mobile Apps
When you access our Offerings through our mobile applications, we may receive certain mobile device data such as a unique identification number associated with your device, your device type and manufacturer, your mobile carrier, subscriber status, payment method, phone number, caller ID data, and, depending on your mobile device settings, your location information, including GPS coordinates.
We generally collect this information to provide and improve your experience with the Offerings and to verify the identity and location of people who access ZinCasa, LLC homes.
When you provide your personal information, you consent that it can be used for the above purposes and that ZinCasa, LLC is an authorized holder of such information. If you choose not to register or provide personal information, you can still use our Website, but you will not be able to receive additional services or access certain areas that require registration. When you activate your account, you are providing your consent to occasionally receive information from us. In each communication from us you will have the opportunity to unsubscribe from further communications; alternatively, you may contact us to express your choices at the address provided at the bottom of this page.
Furthermore, we may share your information when you specifically direct us to, including but not limited to: pairing you with a real estate agent to assist you with the selling or home buying process, builders, home inspectors, financing institutions, title companies, real estate attorneys, and other potential home buyers.
- Security of information
ZinCasa, LLC is strongly committed to protecting your information and ensuring that your choices are honored. We have taken strong security measures to protect your data from loss, misuse, unauthorized access, disclosure, alteration, or destruction. All sensitive data is stored behind multiple firewalls on secure servers with restricted employee access.
We guarantee that all e-commerce transactions follow the latest security measures and use the best available technologies. Secure Sockets Layer (SSL) technology is employed when you place online orders or transmit sensitive information. SSL is one of the safest methods of passing information over the Internet.
- Retention of information
- EU and EEA Users’ Rights
If you are habitually located in the European Union or European Economic Area, you have the right to access, rectify, download or erase your information, as well as the right to restrict and object to certain processing of your information. While some of these rights generally apply, certain rights apply only in certain limited circumstances. We describe these rights below:
You have the right to access your personal data and, if necessary, have it amended or deleted or restricted. In certain instances, you may have the right to the portability of your data. You can also ask us to not send marketing communications and not to use your personal data when we carry out profiling for direct marketing purposes. You can opt out of receiving email newsletters and other marketing communications by following the opt-out instructions provided to you in those emails. Transactional account messages will be unaffected if you opt-out from marketing communications.
- What we do with the Information you share
When you register with our Website, you are asked to provide your contact information, including a valid email address. We use this information to send you updates about ZinCasa, LLC, information about our Offerings, and any transactions that you enter into with ZinCasa, LLC.
We may, on occasion, require the help of other companies to provide limited services on our behalf, such as technical support, customer support and processing event registrations. We will only provide such companies with the information required for them to perform these services.
We use the information that we collect about you to deliver our Offerings. This includes the personalization of features and content to you. We use the information you provide to give you options for home buying and selling that may be relevant to your individual circumstances.
Additionally, we use information you provide to us about your home or the type of home you are interested in buying to help us provide the Offerings to you. Before you sell your home to ZinCasa, LLC, we will review photos of your home that you upload and review information about the condition of your home provided to us by you and third parties.
We may use information collected about you to provide you with relevant information about additional Services that ZinCasa, LLC or our affiliated companies offer. Specifically, we use information about how you interact with our website and mobile application, combined with information you provide us and information we collect from other sources, to serve you relevant advertising. Furthermore, we may use partner companies to conduct surveys and analyze consumer information that we collect on our website and mobile applications to identify trends which inform how we change and grow.
Lastly, we may use personal information as directed by law. Some examples of this are to prosecute or defend against claims in court, arbitration, or mediation; respond to legal process or to regulatory authorities; take action regarding suspected or actual illegal activities; or protect ZinCasa, LLC and their affiliates and partners against claims of fraud.
- Changes to this policy
- Opt Out.
If you are interested in no longer being contacted by ZinCasa, LLC, you may click on the unsubscribe links in our marketing emails.
For information about how to contact ZinCasa, LLC please visit our contact page.
This policy was last modified on October 4th, 2021.